SHIPPING & DELIVERY POLICY

We currently ship within the United States only.

All orders are processed within 3–5 business days, unless otherwise stated.

Once your order has shipped, you will receive a tracking number via email.

We carefully prepare each order to ensure it arrives safely and beautifully to you.

 

Shipping Rates

 

Shipping costs are calculated at checkout based on your location and selected shipping method.

We may offer free shipping promotions at our discretion.

 

 

Delivery Disclaimer

 

Once an order has been shipped, My Spot Candles Co. LLC is not responsible for delays, lost packages, or delivery issues caused by the shipping carrier.

Damaged Orders

 

If your order arrives damaged due to shipping, please contact us within 3 days of delivery at:

📧 contact@myspotcandles.com

Include:

    •    Your order number

    •    A brief description of the issue

    •    Clear photos of the damaged product and packaging

Once verified, we may offer a replacement or store credit at our discretion.

We do not offer refunds.

 

Important Notes

Due to the handmade nature of our candles, minor variations in color, scent, and appearance are normal and are not considered defects.