MY SPOT CANDLES COMPANY LLC

1. Legal Notice.

All notices from My Spot Candle Company LLC to you may be posted on our website and will be deemed delivered within thirty (30) days after posting. Notices from you to My Spot Candle Company LLC shall be sent by email to: My Spot Candle Company LLC | contact@myspotcandles.com

Delivery of notices from you to My Spot Candle Company LLC shall be deemed effective five (5) business days after the date the notice was sent.

2. Terms of Use.

By using this website, you represent that you are at least 18 years of age, or that you are the parent or legal guardian of a minor using this site under your supervision. This website and its content are intended for lawful, personal use only.

My Spot Candle Company LLC reserves the right to:

• Refuse service or cancel orders at its sole discretion.

• Terminate accounts if customer conduct violates applicable law or is harmful to the interests of My Spot Candle Company LLC.

• Modify, suspend, or discontinue any part of the website at any time without prior notice.

Information on this website may contain technical inaccuracies or typographical errors. Product information, including pricing and availability, may be updated or changed at any time without prior notice.

3. Copyright Notice.

All content appearing on this website — including text, images, logos, product descriptions, photographs, and designs — is the property of My Spot Candle Company LLC.

Copyright © 2026, My Spot Candle Company LLC. All Rights Reserved.

Users are permitted to view, print, or copy content from this website for informational and personal, non-commercial use only. Any other use — including reproduction, distribution, modification, or commercial use of the content — without written permission from My Spot Candle Company LLC is strictly prohibited.

4. Trademarks.

All brand names, product names, service names, and logos appearing on this website are the property of their respective owners. Any reference to a product, service, or company on this website does not imply endorsement, sponsorship, or affiliation with My Spot Candle Company LLC unless expressly stated.

Nothing contained in this website shall be interpreted as granting any license or right to use any trademark, copyright, or other intellectual property of My Spot Candle Company LLC or any third party without prior written permission.

5. Handcrafted Candle Products.

My Spot Candle Company LLC specializes in handcrafted, artisanal candles. Because each candle is made by hand, minor variations in color, texture, scent intensity, or appearance may occur between batches. These natural variations are not considered defects and do not qualify for returns or refunds.

My Spot Candle Company LLC makes reasonable efforts to display product colors and descriptions accurately; however, the appearance of products may vary depending on your monitor settings.

Custom or personalized candle orders are made to order and are non-refundable and non-exchangeable once production has begun.

6. Candle safety disclaimer.

Candles are open-flame products and must be used responsibly at all times. By purchasing and using candles from My Spot Candle Company LLC, you acknowledge and agree to the following safety guidelines:

• Never leave a burning candle unattended.
• Keep candles out of reach of children and pets at all times.
• Keep burning candles away from flammable materials, drafts, and vents.
• Always burn candles on a stable, flat, heat-resistant surface.
• Trim the wick to 1/4 inch before each use to prevent excessive flame or smoke.
• Do not burn a candle for more than 4 hours at a time.
• Discontinue use when only 1/2 inch of wax remains.
• Keep candles away from direct sunlight and extreme heat to preserve quality.

MY SPOT CANDLE COMPANY LLC IS NOT RESPONSIBLE FOR ANY DAMAGE, INJURY, LOSS, OR LIABILITY CAUSED BY MISUSE OF ITS PRODUCTS, FAILURE TO FOLLOW CANDLE SAFETY GUIDELINES, OR NEGLIGENCE ON THE PART OF THE USER. By purchasing candles from My Spot Candle Company LLC, you assume full responsibility for their safe and proper use.

7. Privacy Policy

My Spot Candle Company LLC respects your privacy and is committed to protecting your personal information in accordance with applicable law, including the California Consumer Privacy Act (CCPA) where applicable.

7.1 Information We Collect

When you make a purchase or contact us through this website, we may collect:

• Full name and contact information (email, phone number).

• Shipping and billing address.

• Payment information (processed securely through our payment provider — My Spot Candle Company LLC does not store full payment card data).

• Order history and preferences.

• 7.2 How We Use Your Information

  Your personal information is used solely for:

  • Processing and fulfilling your orders.

  • Communicating with you about your purchases, inquiries, or account.

  • Improving our products and website experience.

  • Complying with legal obligations.

  7.3 Sharing of Information

  We do not sell, trade, or rent your personal information to third parties. We may share your information only as necessary to:

  • Process payments through our authorized payment processor.

  • Fulfill and ship your order through our shipping carrier.

  • Comply with applicable law or legal process.

  7.4 Cookies

  This website may use cookies to improve user experience and analyze website traffic. By using our website, you consent to the use of cookies in accordance with this Privacy Policy. You may disable cookies in your browser settings; however, some features of the website may not function properly.

  7.5 Your Rights (CCPA)

  If you are a California resident, you have the right to request access to, deletion of, or information about the personal data we have collected about you. To exercise these rights, please contact us at contact@myspotcandles.com.

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  8. Shipping and Delivery

  My Spot Candle Company LLC currently ships orders within the United States only. We do not offer international shipping at this time. If international shipping becomes available in the future, any applicable customs duties, taxes, or import fees will be the responsibility of the customer.

  • Orders are processed within 3-5 business days unless otherwise stated at the time of purchase.

  • Once your order has shipped, you will receive a tracking number via email.

  • Shipping costs are calculated at checkout based on delivery location and selected shipping method.

  My Spot Candle Company LLC makes every effort to package products carefully to prevent damage during transit. Once an order has been transferred to the shipping carrier, delivery times and transportation are the responsibility of the carrier. Risk of loss and title for all merchandise pass to the customer at the time the order is delivered to the shipping carrier.

  If you experience any issues with your shipment — including damage, loss, or significant delay — please contact us at contact@myspotcandles.com and we will do our best to assist you.

• 9. Sales Tax

  My Spot Candle Company LLC collects sales tax on orders where required by applicable state and local laws. The applicable sales tax rate is based on the shipping destination and will be displayed at checkout.

  10. Return and Refund Policy

  Due to the handcrafted and perishable nature of our candles, all sales are final.

  We do not accept returns or offer refunds, except in the circumstances outlined below.

  10.1 Damaged Orders

  If your order arrives damaged due to shipping, please contact us within 3 business days of delivery at:

  📩 contact@myspotcandles.com

  Your message must include:

      •    Your order number

      •    A brief description of the damage

      •    Clear photos of the damaged product and packaging

  All claims are reviewed on a case-by-case basis.

  If approved, we may offer a replacement or store credit for verified shipping damage.

• 10.2 Custom and Personalized Orders

  Custom or personalized candles are non-refundable and non-exchangeable under any circumstances once production has begun, as these products are made specifically for you.

• 10.3 Quality Issues

   

  We take pride in the quality of our handcrafted candles.

  Minor variations in color, scent, or appearance are a natural result of the handmade process and are not considered defects.

  If you believe you have received a product with a genuine manufacturing defect, please contact us within 5 business days of delivery at:

  📩 contact@myspotcandles.com

  We will review your request and determine an appropriate resolution.

   

• 11. Warranties and Limitation of Liability

  All content on this website is provided for general informational purposes only. My Spot Candle Company LLC makes no warranties or representations regarding the accuracy, completeness, or reliability of any information presented.

  TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, MY SPOT CANDLE COMPANY LLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. MY SPOT CANDLE COMPANY LLC SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS WEBSITE, ITS CONTENT, OR ANY PRODUCTS PURCHASED THROUGH IT.

  In no event shall My Spot Candle Company LLC's total liability to you for any claim arising out of or related to these Terms exceed the total amount paid by you for the specific product or service giving rise to the claim.

• 12. Dispute Resolution and Governing Law

  These Terms Of Service shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law principles.

  In the event of any dispute, claim, or controversy arising out of or relating to these Terms or the use of this website or our products, the parties agree to first attempt to resolve the matter through good-faith negotiation by contacting My Spot Candle Company LLC at contact@myspotcandles.com.

  If the dispute cannot be resolved through negotiation within thirty (30) days, both parties agree to submit the dispute to binding arbitration in accordance with the rules of the American Arbitration Association (AAA), conducted in North Carolina. Judgment on the arbitration award may be entered in any court of competent jurisdiction.

  You agree that any claims against My Spot Candle Company LLC shall be brought in your individual capacity and not as a plaintiff or class member in any purported class action, collective action, or representative proceeding.

• 13. Indemnification

  You agree to indemnify, defend, and hold harmless My Spot Candle Company LLC, its owners, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or related to:

  • Your use of this website or our products.

  • Your violation of these Terms of Service.

  • Your violation of any applicable law or the rights of a third party.

  • Misuse of any candle product purchased from My Spot Candle Company LLC.

   

• 14. Changes to These Terms

  My Spot Candle Company LLC reserves the right to update or modify these Terms Of Service  at any time without prior notice. Changes will be effective immediately upon posting to the website. Your continued use of the website after any changes constitutes your acceptance of the updated Terms. We encourage you to review this page periodically.

• 15. Contact Information

  If you have any questions, concerns, or requests regarding these Terms and Conditions or our Privacy Policy, please contact us:

  My Spot Candle Company LLC

  Email: contact@myspotcandles.com

  Website: www.myspotcandles.com

  Copyright © 2026, My Spot Candle Company LLC. All Rights Reserved. | Last reviewed April 2026.